題:
一段時間後,MacOS High Sierra崩潰了
Dev
2017-12-13 07:13:42 UTC
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每次啟動MacBook時,一切運行正常。

大約3分鐘。之後,它因內核崩潰而崩潰。我被迫在安全模式下寫這個問題,因為正常啟動會使其再次崩潰。

圖片:

Kernel panic

Crash log

More crash log

完整的崩潰日誌(與屏幕截圖不同):

匿名UUID:E7E6C136-6CDE-3815-83B4-98D2458B7659

2017年12月12日星期二17:56:00

***恐慌報告***
panic(cpu 1 caller 0xffffff8010a6627c):“ IOVideoPocketCamDevice [0x100000498] :: terminate(kIOServiceSynchronous)timeout \ n” @ / BuildRoot / Library / Caches / com.apple.xbs / Sources / xnu / xnu-4570.31.3 / iokit / Kernel /IOService.cpp:2289
回溯(CPU 1),幀:返回地址
0xffffff92374b3830:0xffffff80104505f6
0xffffff92374b3880:0xffffff801057d604
0xffffff92374b38c0:0xffffff801056f0f9
0xffffff92374b3940:0xffffff8010402120
0xffffff92374b3960:0xffffff801045002c
0xffffff92374b3a90:0xffffff801044fdac
0xffffff92374b3af0:0xffffff8010a6627c
0xffffff92374b3b40:0xffffff8010a69d27
0xffffff92374b3bc0:0xffffff8010a89561
0xffffff92374b3bf0:0xffffff8010a89755
0xffffff92374b3c30:0xffffff8010a1ec51
0xffffff92374b3c70:0xffffff8010a24f25
0xffffff92374b3cf0:0xffffff8010a33c5e
0xffffff92374b3d60:0xffffff80104a59b7
0xffffff92374b3dc0:0xffffff8010455c30
0xffffff92374b3e10:0xffffff8010432cbd
0xffffff92374b3e60:0xffffff8010445b7b
0xffffff92374b3ef0:0xffffff801055952d
0xffffff92374b3fa0:0xffffff8010402926

與當前線程相對應的BSD進程名稱:kextunload
引導參數:-r -s

Mac OS版本:
17C88

內核版本:
達爾文內核版本17.3.0:2017年11月9日星期四18:09:22 PST;根目錄:xnu-4570.31.3〜1 / RELEASE_X86_64
內核UUID:87641697-A3DD-30C4-B010-E65ECE57550B
內核幻燈片:0x0000000010000000
內核文本庫:0xffffff8010200000
__HIB文本庫:0xffffff8010100000
系統型號名稱:MacBookPro11,5(Mac-06F11F11946D27C5)

系統正常運行時間(以納秒為單位):175347811394
在71034379550處最後加載的kext:com.avast.FileShield 4.0.0(addr 0xffffff7f97750000,大小577536)
加載的kexts:
com.avast.FileShield 4.0.0
com.avast.PacketForwarder 2.1
com.intel.kext.intelhaxm 6.1.1
com.techsmith.TACC 1.0.3
org.pqrs.driver.Karabiner.VirtualHIDDevice.v040800 4.8.0
com.senstic.driver.PocketCamDevice 1.0.0
com.paragon-software.kext.VDMounter 111.2
com.protech.NoSleep 1.4.0
com.Cycling74.driver.Soundflower 1.6.5
com.senstic.driver.PocketAudioDevice 1.2
com.cyberic.moothmouse 9
at.obdev.nke.LittleSnitch 4718
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.ntfs 3.13
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.driver.pmtelemetry 1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.23.24
com.apple.kext.AMDFramebuffer 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHDAHardwareConfigDriver 280.12
com.apple.kext.AMDRadeonX4000 1.6.0
com.apple.driver.AppleIntelHD5000Graphics 10.3.0
com.apple.driver.AGDCBacklightControl 3.16.2
com.apple.driver.AppleHDA 280.12
com.apple.driver.eficheck 1
com.apple.driver.AirPort.BrcmNIC-MFG 1220.28.1a3
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.kext.AMD7000Controller 1.6.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleBacklight 170.10.2
com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.2f2
com.apple.driver.AppleCameraInterface 6.01.2
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2
com.apple.driver.AppleMuxControl 3.16.21
com.apple.driver.AirPort.BrcmNIC 1220.28.1a3
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleIntelFramebufferAzul 10.3.0
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.SCSITaskUserClient 404.30.2
com.apple.driver.AppleUSBStorageCoexistentDriver 439.30.4
com.apple.driver.AppleUSBCardReader 439.30.4
com.apple.driver.AppleTopCaseHIDEventDriver 127
com.apple.driver.AppleUSBTopCaseDriver 127
com.apple.filesystems.apfs 748.31.8
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.kext.AMDRadeonX4030HWLibs 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOVideoFamily 1.2.1
com.apple.iokit.IOStreamFamily 1.1.0
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.AppleGPUWrangler 3.16.2
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.AMDSupport 1.6.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAF家庭280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.16.21
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IO80211家庭1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.kext.AMDRadeonX4000HWServices 1.6.0
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOSurface 209.2.2
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOUSBMassStorageClass 4.0.4
com.apple.driver.AppleActuatorDriver 1204.13
com.apple.driver.AppleHSBluetoothDriver 127
com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.AppleHIDKeyboard 203
com.apple.driver.AppleMultitouchDriver 1204.13
com.apple.driver.AppleInputDeviceSupport 1201.8
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.20.1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
288.com.apple.iokit.IOAHCIF
com.apple.iokit.IONetworkingFamily 3.4
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

緊急行動
型號:MacBookPro11,5,BootROM MBP114.0177.B00,4個處理器,Intel Core i7,2.5 GHz,16 GB,SMC 2.30f2
圖形:AMD Radeon R9 M370X,AMD Radeon R9 M370X,PCIe,2 GB
圖形:Intel Iris Pro,Intel Iris Pro,內置
內存模塊:BANK 0 / DIMM0,8 GB,DDR3,1600 MHz,0x802C,0x31364B544631473634634485A2D314736453120
內存模塊:BANK 1 / DIMM0,8 GB,DDR3,1600 MHz,0x802C,0x31364B544631473634634485A2D314736453120
AirPort:spairport_wireless_card_type_airport_extreme(0x14E4,0x152),Broadcom BCM43xx 1.0(7.77.37.5.1a3)
藍牙:版本6.0.2f2、3個服務,27個設備,0個傳入串行端口
網絡服務:Wi-Fi,AirPort,en0
串行ATA設備:APPLE SSD SM0512G,500.28 GB
USB設備:USB 3.0總線
USB設備:Apple內部鍵盤/觸控板
USB設備:藍牙USB主機控制器
Thunderbolt總線:MacBook Pro,Apple Inc.,27.1

已加載的非Apple ext:

索引引用地址大小有線名稱(版本)UUID
   60 0 0xffffff7f80e46000 0x4b000 0x4b000 at.obdev.nke.LittleSnitch(4718)715E9654-C3FB-39A4-9514-C770F749EE8E
  129 0 0xffffff7f83155000 0x5000 0x5000通信平滑鼠標(9)C35F0329-A3A9-3153-ADBE-59909AFFBB42
  162 0 0xffffff7f866a9000 0x4000 0x4000 com.senstic.driver.PocketAudioDevice(1.2)49E4E01A-1C19-35CB-8346-0A080CC6EC16
  163 0 0xffffff7f866ad000 0x5000 0x5000 com.Cycling74.driver.Soundflower(1.6.5)6B340F4E-FDD8-3A78-93A8-22361ECA1695
  164 0 0xffffff7f866b2000 0x4000 0x4000 com.protech.NoSleep(1.4.0)79207772-D7BF-34EE-B7B6-6E90A96D8062
  166 0 0xffffff7f866da000 0x61000 0x61000 com.paragon-software.kext.VDMounter(111.2)6756C3B0-A370-3698-951F-4AA79285388C
  169 0 0xffffff7f86750000 0x6fc000 0x6fc000 comsstic.driver.PocketCamDevice(1.0.0)7961BB1A-D822-3560-884D-AFB3CDA9DCF4
  170 0 0xffffff7f86e4c000 0x7000 0x7000 org.pqrs.driver.Karabiner.VirtualHIDDevice.v040800(4.8.0)E93C6B3D-9BBE-3579-97E1-4B6F51B8A527
  171 0 0xffffff7f86e53000 0x5000 0x5000 com.techsmith.TACC(1.0.3)851BEDD1-1D12-3756-A948-978610078DEF
  176 0 0xffffff7f86e7d000 0x16000 0x16000 com.intel.kext.intelhaxm(6.1.1)86D6923C-EFE8-32E3-89BE-95C6A5EC5611
  177 0 0xffffff7f86e93000 0x3000 0x3000 com.avast.PacketForwarder(2.1)EAFA1039-3CE9-34FF-9A87-B1454A03229E
  179 0 0xffffff7f87750000 0x88000 0x88000 com.avast.FileShield(4.0.0)69BE68AD-3AF4-31FF-8BCA-3356783C73FB

我知道這不是Avast。最後加載的kext與此無關,我禁用了一些“最後加載的kext”,它們似乎沒有任何作用。

有人可以幫助我找出問題所在嗎?

一 回答:
Monomeeth
2017-12-13 07:32:56 UTC
view on stackexchange narkive permalink

聽起來像您在如何開始進行故障排除方面步入正軌。在不確切知道您已經嘗試過什麼以及為他人謀取利益的情況下,我概述了我通常會如何進行(請記住,故障排除是一種消除過程,並且需要耐心!)。

由於您已經確定了問題不是在引導到安全模式時發生的,所以現在該調查登錄項,字體和內核擴展了。

研究登錄項,字體和內核擴展

讓我們從登錄項開始:

  1. 正常啟動
  2. 轉到系統偏好設置>用戶&組
  3. 選擇“登錄項”標籤
  4. 記下您的登錄項
  5. 現在通過突出顯示它們並單擊下面的- kbd>按鈕來刪除所有它們
  6. 重新啟動計算機
  7. ol>

    現在,您的Mac將在不加載這些登錄項目的情況下啟動。測試一下是否可以使用Mac而不崩潰:

  • 如果可以,您知道一個(或多個)登錄項引起了該問題。然後,您可以將它們一一添加回去,直到找到了罪魁禍首。問題解決了。
  • 如果問題仍然存在,則可能是您自己安裝的字體有問題,也可能是第三方內核擴展引起的。以下是更多信息:

Fonts:-您可以刪除自己安裝的任何字體,以查看是否有所不同。

Kernel擴展:-您可以打開終端(在Utilites文件夾中找到)並輸入以下命令:

kextstat | grep -v com.apple

以上命令將列出第三方內核擴展(您可能需要拉伸“終端”窗口,以便於閱讀)。尋找您不記得安裝的任何東西,屬於您已刪除的軟件的東西,或看起來不適當的任何東西。不過請記住,這是3rd方內核擴展的列表,因此它們中的任何一個都可能引起問題。

如果完成上述過程後Mac繼續崩潰,我建議繼續進行故障排除不僅會造成損失並重新安裝macOS,還會帶來更多的挫敗感和更多的時間。

我的猜測是,崩潰報告一直都存在。IOVideoPocketCamDevice [0x100000498] :: terminate(kIOServiceSynchronous)。IOVideoPocketCamDevice是我的/ Library / Extensions文件夾中的.kext。我禁用了該文件,並禁用了/System/Library/Extensions/PocketAudioDevice.kext(均為Senstic驅動程序)。似乎macOS尚未崩潰。
@MelvinJefferson有時,這是較簡單的方法,假設用戶具有當前可靠的備份。只要它由於某些錯誤的第三方軟件而沒有被重新引入,它幾乎肯定可以解決問題。但是在大多數情況下,花幾個小時做一些基本的故障排除是值得的。:)
@Dev這不會令我驚訝。Senstic和Techsmith的人在該黨的第三黨派名單中脫穎而出。我確實嘗試過較早加載Senstic論壇,以查看是否有人報告了macOS High Sierra的問題,但是我無法加載其論壇頁面。希望那會為您解決問題。


該問答將自動從英語翻譯而來。原始內容可在stackexchange上找到,我們感謝它分發的cc by-sa 3.0許可。
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